Recently the IDEAS team has adapted the Malcolm Baldridge tool for use in international microfinance. The Baldridge tool (www.quality.nist.gov) is an internationally recognized best-practices tool for process improvement and customer focus. This adaptation work was encouraged by Katalysis, Inc. as a part of the final evaluation for their Matching Grant, covering six MFIs in four Central American countries. IDEAS Team members from El Salvador, Nicaragua, and the United States participated in the extensive evaluation.
Team members Carter Garber and Milton Argüello led a workshop on the innovative adaptation of the Baldrige tool at the annual meeting of the SEEP Network, the North American professional association for microfinance, in October 2001.